In the claims advocacy process, the insurance broker should serve a vital purpose. Think of this in terms of a superhero.
When a claim arises, a policyholder needs someone who can stand strong and ensure the policy is being followed. The insurance broker should act as a mighty protector of the policyholder — and an expert or all-knowing on the policy itself. It’s the essence of claims advocacy.
Sometimes, claims issues can be small and resolved swiftly. But sometimes, they are a labyrinth of complexity and need further research. This is where the insurance broker can swoop in and enforce the claims advocacy process.
The Superhero Insurance Broker should be considered an asset by all parties – a set of skilled eyes and keen senses to ensure that policyholders are treated fairly, that claims are paid when they should be. It’s an important position that protects everyone involved, including insurance carriers who have the courage to do what is right and create happy policyholders.
Claims advocacy is important to The Plexus Groupe, which has a super-powered senior claims analyst and a senior claims and litigation attorney on staff with nearly 50 years of combined claims analysis experience. Our Claims Services Team is dedicated to controlling risk before claims ever arise.
If you would like more information on claims advocacy and the benefits of an experienced insurance advocate, or have any other insurance questions, please call 847.307.6100 (Chicago) or 972-770-5010 (Dallas/Oklahoma) to speak to a Plexus Groupe professional, or visit us on the web at plexusgroupe.com.